There are many stakeholders in a construction project of any scale, including architects and engineers that design the project, buyers that create the demand for the project, general contractors that manage the construction of the project and sub-contractors that build the project.
The challenge, is to get everyone in this complex supply chain moving in the same direction from start to finish. Inherently there will be conflict. Whether it is conflict in interpreting contract terms, or conflict because information is just not available, negotiation and dispute resolution is inevitable.
In many industries or even politics, a dispute can be solved by taking a break, pausing and solving the challenge in a matter of time. In construction, that pause becomes very challenging as the project risks being delayed. Negotiation of a resolution often is the solution when time is of the essence, and when negotiation fails, a formal dispute resolution process must take place.
This 4 module e-learning course is comprised of the following:
Module 1 - Introduction and the Basics
Module 2 - Negotiation versus Formal Dispute Resolution
Module 3 - Being a Leader versus an Authority
Module 4 - Tools for Negotiating Success
- Understand the differences between a negotiation versus a formal dispute and what triggers that formality
- Leading your way through a negotiation, by understanding your BATNA
- Discovering your ZOPA
- Negotiating in good faith
- Tools used to build trust
- Understand the difference between active listening versus listening to respond
- Negotiating for a win-win, saving relationships
Who should attend:
Project Coordinators, Project Managers, Engineers, Architects and Contract Administrators
This course is Gold Seal certified, 1 credit.